Privacy Policy – Tresillian Lodge
Tresillian Lodge is committed to protecting your personal data and privacy. This policy explains how we collect, use, and protect your information when you visit our website, make a booking, or contact us directly.
Who We Are
Tresillian Lodge operates as a private accommodation provider located in:
Tresillian Lodge
Truro, Cornwall, United Kingdom.
Contact Details:
Email: [email protected]
Phone: +44 7899 361099
What Information We Collect
We may collect the following information:
1. Booking Information
- Name
- Email address
- Phone number
- Number of guests
- Stay dates
- Payment details (processed securely via third-party providers)
2. Contact Form Data
- Name
- Message content
3. Website Usage Data
- IP address
- Browser type
- Device information
- Pages visited
How We Use Your Information
We use your data to:
- Process bookings and payments
- Communicate about your stay
- Respond to inquiries
- Improve website performance
- Comply with legal obligations
We do not sell or rent your personal data.
Payments & Third Parties
Payments and booking processing may be handled by trusted third-party platforms such as:
- Lodgify
- Secure payment gateways (credit/debit card processors)
These providers handle your payment data securely under their own privacy policies.
Cookies
Our website may use cookies to:
- Improve user experience
- Analyze traffic
- Enable booking functionality
You can control cookies through your browser settings.
How We Protect Your Data
We take reasonable steps to protect your information, including:
- Secure booking systems
- Encrypted payment processing
- Limited access to personal data
However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only as long as necessary to:
- Fulfill bookings
- Comply with legal obligations
- Resolve disputes
Your Rights (GDPR)
If you are located in the UK or EU, you have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Restrict processing
- Object to data use
To exercise these rights, contact us directly.